COMPETENCY-BASED INTERVIEW QUESTIONS & ANSWERS | Behavioural Interviews & Answers | STAR METHOD!

This training video provides guidance on how to answer competency-based interview questions using the STAR method. It defines competency-based questions, outlines the STAR method (Situation, Task, Action, Result), and presents examples of common competency-based interview questions with example answers. The video emphasizes the importance of demonstrating relevant skills, abilities, and behaviors during interviews to predict future job performance and achieve a positive outcome.

Competency-Based Interview Questions

• 00:00:51 Competency-based interview questions are designed to assess a candidate's skills, abilities, and behaviors, to predict future job performance. They require candidates to describe specific situations where they have demonstrated the required skills and behaviors. The STAR method is recommended to structure answers and ensure a positive outcome.

STAR Method

• 00:01:44 The STAR method is a four-step framework for answering competency-based interview questions: Situation (describe the situation), Task (explain the task), Action (detail the action taken), and Result (highlight the positive outcome). Hiring managers recognize and appreciate this structure, making it effective for showcasing relevant skills and experience.

Working Under Pressure

• 00:03:19 The question 'Describe a time when you worked under pressure' assesses organizing and time management skills. The example answer shows how to break down a project into manageable tasks, prioritize based on deadlines, delegate responsibilities, and implement daily check-ins to address any issues promptly. Maintaining focus, problem-solving, and efficient organization are emphasized.

Team Conflict

• 00:06:03 The question 'Describe a time when you faced a conflict in a team' assesses collaboration and conflict resolution skills. The example response demonstrates mediating a disagreement between colleagues regarding a marketing campaign by providing a neutral space for them to express their views, acknowledging both viewpoints, and suggesting a compromise. It emphasizes the importance of rebuilding trust and aligning expectations to achieve a successful outcome.

Integrity & Professionalism

• 00:08:16 The question 'Tell me about a time when you demonstrated integrity and professionalism' assesses integrity and adherence to company policies and procedures. The example response involves professionally challenging a coworker's unethical shortcut proposal to outsource work for cost-saving. It highlights the importance of effective communication, maintaining professional standards, and upholding ethical behavior to protect the company's reputation and client relationships.